Thai Airways International Public Co., ltd. , que opera como TAILANDESA ( SET : THAI , Thai : บริษัท การบินไทย จำกัด (มหาชน) ) es la aerolínea de bandera de Tailandia . [10] [11] [12] Formada en 1961, la aerolínea tiene su sede corporativa en Vibhavadi Rangsit Road , distrito de Chatuchak , Bangkok , [13] [14] y opera principalmente desde el aeropuerto de Suvarnabhumi . THAI es miembro fundador de Star Alliance. La aerolínea es el segundo mayor accionista de la aerolínea de bajo costo Nok Air con un 15,94 por ciento de participación (2020), [15] y se puso en marcha una aerolínea regional con el nombre de Thai Smile en el medio de 2012 utilizando el nuevo Airbus A320 aviones . [dieciséis]
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Fundado | 29 de marzo de 1960 Thai Airways Company el 1 de abril de 1981) | (se fusionó con ||||||
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AOC # | 03/2017 [1] | ||||||
Hubs | |||||||
Programa de viajero frecuente | Royal Orchid Plus | ||||||
Alianza | Alianza estrella | ||||||
Subsidiarias | |||||||
Tamaño de la flota | 36 | ||||||
Destinos | 59 | ||||||
Empresa matriz | Ministerio de Finanzas de Tailandia (47,86%) | ||||||
Negociado como | SET : TAILANDÉS | ||||||
Sede | 89 Vibhavadi Rangsit Road District Chatuchak, Bangkok 10900, Tailandia | ||||||
Gente clave |
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Ingresos | 188.954 millones de baht (2019) [8] | ||||||
Lngresos netos | −12.042 millones de baht (2019) [8] | ||||||
Los activos totales | 256.665 millones de baht (2019) [8] | ||||||
Empleados | 9.304 (2021) [9] | ||||||
Sitio web | thaiairways.com |
Thai opera desde su centro principal en el aeropuerto de Suvarnabhumi y el centro secundario en el aeropuerto internacional de Phuket, la aerolínea y sus subsidiarias vuelan a más de 101 destinos en 37 países, utilizando una flota de 95 aviones, que consisten en aviones de fuselaje ancho de Boeing y Airbus. , mientras que la subsidiaria Thai Smile opera aviones de fuselaje estrecho. A partir de 2013, los servicios entre Bangkok y Los Ángeles se prestaron a través del Aeropuerto Internacional de Incheon cerca de Seúl. Sin embargo, finalizó su servicio a los EE. UU. El 25 de octubre de 2015. [17] La red de rutas de Tailandia está dominada por vuelos a Europa, Asia oriental y Asia meridional y sudoccidental, aunque la aerolínea opera en cinco ciudades de Oceanía . Thai fue la primera aerolínea de Asia y el Pacífico en prestar servicios en el aeropuerto de Heathrow . Entre las aerolíneas de Asia-Pacífico, la compañía tiene una de las operaciones de pasajeros más grandes de Europa. A partir de 2020, la ruta más larga que opera Thai es el aeropuerto de Suvarnabhumi al aeropuerto de Heathrow (5.933 m). A finales de 2019, 1.438 de sus 22.054 empleados eran pilotos. [18] : 80 [19]
Historia
Principios
Thai Airways International se fundó en 1960 como una empresa conjunta entre Scandinavian Airlines (SAS), que tenía una participación del 30 por ciento de la nueva compañía valorada en dos millones de baht tailandeses , y la aerolínea nacional de Tailandia, Thai Airways Company ( tailandés : เดินอากาศ ไทย ). [20] El objetivo de la empresa conjunta era crear un componente internacional para la aerolínea nacional Thai Airways Company. [ cita requerida ] SAS brindó experiencia operativa, gerencial y de marketing, con capacitación dirigida a construir una aerolínea nacional totalmente independiente en el menor tiempo posible. Los ciudadanos tailandeses pudieron asumir gradualmente la plena responsabilidad de la gestión y el número de personal expatriado disminuyó debidamente, y los expatriados representaron menos del uno por ciento del personal con base en Tailandia en 1987. [21]
El primer vuelo comercial de la aerolínea fue el 1 de mayo de 1960, con vuelos a nueve destinos asiáticos en el extranjero desde Bangkok. [ cita requerida ]
Los primeros servicios intercontinentales de la aerolínea con Douglas DC-8 comenzaron en 1971 a Australia y luego a Europa al año siguiente. [22] A finales de la década de 1970 se adquirieron varios de los más grandes aviones tripulados de fuselaje ancho Douglas DC-10 . Los servicios a América del Norte comenzaron en 1980. [21]
El 1 de abril de 1977, después de 17 años de participación de capital por parte de SAS, el gobierno tailandés compró el 15 por ciento restante de las acciones de propiedad de SAS y Thai se convirtió en una empresa de propiedad estatal del gobierno tailandés. [21] A partir del 22 de mayo de 2020, el Ministerio de Finanzas de Tailandia ya no es el accionista mayoritario, habiendo reducido su participación al 47,86 por ciento desde el 51,03 por ciento. [23]
Décadas de 1980 y 1990: fusión con Thai Airways Company
El 1 de abril de 1988, el entonces primer ministro, general Prem Tinsulanonda , fusionó las operaciones nacionales e internacionales de las dos empresas para formar la empresa actual, Thai Airways International, para tener una única aerolínea nacional. [21] El 25 de junio de 1991, la empresa reconfigurada cotizó sus acciones en la Bolsa de Valores de Tailandia y las ofreció al público. La oferta pública tailandesa de acciones es la más grande jamás realizada en el país. [21]
En 1997, Thai Airways planeó un programa de privatización, el primero en la historia de Tailandia. [24]
El 14 de mayo de 1997, THAI, junto con Lufthansa , Air Canada , SAS y United Airlines , fundaron la primera y más grande alianza de aerolíneas del mundo , Star Alliance.
La génesis de las dificultades financieras posteriores de Tailandia se ha atribuido a las acciones tomadas en la década de 1990 cuando Thai Airways comenzó a "comprar todo tipo de avión que se estaba fabricando". Los diferentes modelos significaron que la aerolínea tuvo que capacitar a un ejército de técnicos para mantener en condiciones de volar diferentes estructuras y motores de General Electric y Rolls-Royce, lo que infló significativamente los costos de mantenimiento. [10]
Década de 2000: renovación de la marca de la aerolínea y dificultades financieras
En la primera década del siglo XXI, Thai Airways continuó la expansión de su red de rutas con nuevos servicios a Chengdu , Busan , Chennai , Xiamen , Milán , Moscú , Islamabad , Hyderabad , Johannesburgo y Oslo .
Using the Airbus A340-500 fleet it acquired in 2005, Thai commenced non-stop flights between Bangkok and New York, its first non-stop service to North America.[25] The airline later converted an existing one-stop service (via Tokyo) to Los Angeles into a non-stop flight using the same aircraft type.[25] Citing very high fuel costs, Thai discontinued the New York service in July 2008, even though the airline had been able to fill 80 percent of the seats. The service to Los Angeles was again reverted to one-stop service via Seoul on 1 May 2012, leaving the airline without a non-stop service between Thailand and North America. The A340s used were phased out, replaced by the Boeing 777-200ER for the Bangkok–Seoul–Los-Angeles route. Although the previous A340 used for non-stop services was not subject to ETOPS, the phasing in of the 777 with one-stop service (with the 330 minute rule) will be indefinite for years to come; the airline has no plans to pursue newer North America destinations (e.g., Houston) or purchase the Boeing 747-8 for trans-Pacific routes since is operating the Airbus A380.
The 2000s also saw Thai expand its Thai airport network beyond its Bangkok hub. The airline launched non-stop flights from Phuket to Tokyo–Narita, Seoul–Incheon and Hong Kong.[citation needed]
During the late-2000s, Thai's growth was hampered by a combination of internal and external factors, including a spike in fuel prices, domestic political conflict in Thailand, and the global economic crisis of the late-2000s. In 2008, after achieving profitability for the previous 40 years, Thai recorded a loss for the first time in its history of around 21 billion baht (US$675 million). The airline blamed high fuel costs and Thailand's political turmoil.[26] As of Q2 2009, after a series of restructuring initiatives, including a two-year deferral of its Airbus A380 deliveries, the carrier returned to a net profit of 2.5 billion baht.[27]
Thai's need for reform became evident in the first decade of the 21st century, but reforms, when they came, were invariably cut short. Thai's problems were threefold: ineffective leadership at the top; inexperienced boards; and a coddled union. Piyasvasti Amranand took Thai's helm in October 2009 after serving as energy minister. At Thai, he is still regarded as a true reformer, imposing salary cuts for senior executives as part of his drive to reduce costs. He was voted out by the board in 2012 for what may have been political reasons. The board of directors was, after the 2014 Thai coup d'état, packed with military brass. Five civilian members were purged and replaced with five Royal Thai Air Force (RTAF) generals, as was the board's chairman. The appointments ended Thai's policy of only appointing technocrats to the board. Three RTAF generals remain on the 2020 board; they have no experience running listed companies or restructuring loss-making airlines. Concomitantly, employees at Thai enjoyed an overprotected status. Salary increases based on length of employment led to senior captains earning more than the CEO.[10]
2010s: Fleet renewal and route expansion
While celebrating its fiftieth anniversary in 2010, Thai, led by its president, Piyasvasti Amranand, drafted new plans for the airline's future, including aircraft fleet renewal and an upgrade of existing services. Thai placed orders for a number of aircraft, including the Boeing 787 and Airbus A350, and it launched a refurbishment of its Boeing 747 and 777 cabins. Mindful of rising fuel costs, the airline phased-out its most inefficient aircraft, including its Airbus A340-500s. The airline took delivery of its first Airbus A380 aircraft in the second half of 2012, intending to eventually deploy the aircraft on its core European routes.
THAI resumed network expansion with the resumption of flights to Brussels, in addition to a new non-stop flight from Stockholm and Copenhagen to Phuket. At the same time, the Greek debt crisis caused Thai to suspend its services to Athens.
Thai expects to be the first carrier in Asia to fly commercial flights using biofuels. The carrier launched the initiative with experimental flights in December 2011 as part of its Corporate Social Responsibility program, otherwise known as "Travel Green". Thai hopes to stimulate sustained biofuel production in Thailand by working with Thai government agencies and regional corporate partners, such as PTT Public Company Limited. The effort aims to reduce carbon dioxide emissions in regional air travel as well as position Thailand to be the "bio hub" of Asia.[28]
In April 2015, after an audit of the Thai Department of Civil Aviation, Thailand was downgraded from Category 1 to Category 2 due to negative audit results from the International Civil Aviation Organization (ICAO).[29] On 1 December 2015, the US Federal Aviation Administration (FAA) announced their reassessment of the safety rating for Thailand, downgrading it from a Category 1 to Category 2 country. The FAA stated, "U.S. and Thai aviation officials have a long-standing cooperative relationship and both our countries work continuously to meet the challenge of ensuring aviation safety. A Category 2 International Aviation Safety Assessment (IASA) rating means that the country either lacks laws or regulations necessary to oversee air carriers in accordance with minimum international standards, or its civil aviation authority—a body equivalent to the FAA for aviation safety matters—is deficient in one or more areas, such as technical expertise, trained personnel, record-keeping, or inspection procedures. With a Category 2 rating, Thailand's air carriers can continue existing routes to the United States but they won't be allowed to establish new routes to the United States."[30]
The European Aviation Safety Agency (EASA) declined to blacklist any Thai carriers following a review of certain carriers in November 2015. Thai later received third country operator (TCO) certification from the EU, effective 15 December 2015, authorizing the carrier to continue flying to the EU for the foreseeable future.[31]
In July 2015, Thai announced the planned cancellation of service to Los Angeles after 25 October 2015, marking the end of US service.
In June 2016, as a result of its restructuring plan, Thai announced it would commence thrice-weekly Tehran service. However, the service ended on 28 February 2018.[32] The airline also considered a return to the US using Boeing 787-9 by 2017. However, Charamporn Jothikastira, THAI president, turned down the possibility of returning to Los Angeles or New York City due to losses in the past. Instead, Thai considered other cities such as San Francisco and Seattle.[33][34] While Thai Smile, its subsidiary, is planning for new regional routes such as Cebu, Medan, Surabaya, Chandigarh, Shantou and Tianjin.[35]
In August 2016, Thai introduced a new route network management system. Following implementation, flight schedules were synchronized, allowing international passengers to transit via Bangkok Suvarnabhumi more conveniently. Thai planned to adjust 13 route schedules mainly in Japan, Australia, and India.[36] The routes that have been announced are Perth and Brisbane.[37]
Marca
Safety video
The current safety video is 5 minutes and 27 seconds long that was introduced back in 2018. Sueb Nakhasathien Foundation president Rungsit Kanjanavanit stated his belief that the video does not sufficiently reflect Thai culture as the animals and flowers used are more commonly found in South America.[38]
The Launch of Thai Smile
As part of THAI's broader growth strategy in the region, THAI launched a regional carrier with light-premium services, Thai Smile, which operates the narrow-bodied Airbus A320-200 on regional and domestic routes. The new airline began commercial operations in July 2012, after its first A320s were received. As of September 2020, Thai Smile files to 31 destinations and a fleet of 20 aircraft with Chiang Mai International Airport being its focus city
By September 2016, Thai Smile, Thai's subsidiary announced new services to Gaya, Varanasi, Jaipur, and Lucknow in India marking the expansion of Thai's Asian network.[39]
In the fourth quarter of 2016, Thai Smile vowed to resume its suspended routes and Thai's terminated regional routes to Da Nang,[40] Kota Kinabalu,[41] Luang Prabang[42] and Mandalay. Also the airline has considered launching new services to Hangzhou and Zhengzhou.[43]
Libreas y Logos
In 2006, Thai Airways moved its hub to the new Suvarnabhumi Airport. Coinciding with the arrival of new aircraft in the mid-2000s, as well as its new hub in Bangkok, the airline launched a brand renewal by introducing new aircraft livery, new aircraft seating, and revamped ground and air service.
The logo on the tail fin shows the traditional Thai greeting gesture (wai), and the curves represents traditional Thai architecture of the decorative structure called lamyong that are common on temple roofs to distinguish different tiers in the structure. The gold represents the colour of Thai Temples, while the magenta signifies magnolia blossom, where finally the purple represents the Thai Orchid - a colour that is used throughout the airline from uniforms to interior cabin colour schemes. [44]
Special liveries
To mark the Coronation of the King Rama X Thai Airways used a Boeing 777-300 (HS-TKF) to put the Suphannahong Royal Barge as its aircraft livery, where it will be featured till the end of 2022[45] [46]
Asuntos Corporativos
Financials
As of October 2019, Thai's accumulated debt amounted to more than 100 billion baht, prompting a deputy transport minister to question "...how serious the airline's executives were in dealing with the worsening financial situation."[47] Thai reported a net loss of 4.68 billion baht in the third quarter of 2019 and a 10.91 billion baht net loss for the first nine months of 2019. Thai's president lamented that, "...such losses were normal for airlines amid fierce competition and price dumping to win customers,"[48] a statement contradicted by the performance of other airlines in the region such as VietJet Air.
In 2019, Thai's net loss widened to 12.2 billion baht, up from Thai's net loss of 11.6 billion baht in 2018 and 2.11 billion in 2017.[49][50]
For calendar year 2017, Thai posted revenues of 190,535 million baht, net income of (2,072) million baht, and total assets of 280,775 million baht.[51] In the first half of 2018, Thai reported a net loss of 381 million baht.[52]
Calendar year | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 |
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Turnover (m baht) | 202,606 | 163,875 | 184,270 | 194,342 | 216,743 | 207,711 | 203,889 | 192,591 | 181,446 | 191,946 |
Net profit / loss (m baht) | −21,379 | 7,344 | 14,744 | −10,197 | 6,229 | −12,047 | −15,612 | −13,068 | 15 | −2,072 |
Employees | 25,884 | 25,848 | 25,412 | 25,323 | 24,952 | 22,864 | 21,998 | 22,370 | ||
Passengers (m) | 18.7 | 18.5 | 18.2 | 18.4 | 20.6 | 21.5 | 19.1 | 21.2 | 22.2 | 24.6 |
Passenger change year-on-year | 1.2% | 1.7% | 1.3% | 12.1% | 4.3% | 11.2% | 11.% | 4.7% | 10.3% | |
Passenger load factor (%) | 68.2 | 65.8 | 73.6 | 70.4 | 76.6 | 74.1 | 68.9 | 72.9 | 73.4 | 79.2 |
Aircraft (at year end) | 89 | 91 | 90 | 89 | 95 | 100 | 102 | 95 | 95 | 100 |
Notes/sources | [53] | [53] | [54] | [54] | [55] | [11][55] | [11][55] | [56] |
At the commencement of 2014, Thai was subject to a rumor that the company would declare bankruptcy in May 2014.[57] Listed on the Thai stock exchange, the company was formerly a state enterprise—until 22 May 2020—in which the finance ministry held a stake of up to 51 per cent.[23] In a statement to the media, Chokchai Panyayong, the airways' senior executive vice-president and acting president, stated: "Thai has never once defaulted. Despite its loss in the third quarter of last year, the company still has high liquidity and has a clear plan for debt repayment."[57] He further explained that the carrier's loss of 6.35 billion baht in the third quarter of last year was the result of the company's unsuccessful plan to attract more customers.[57] Thai's financial loss for 2014 was reported to be at 15.6 billion baht (US$479 million), 3.6 billion baht higher than the previous year.[11][58] Thai blamed declining tourist arrivals from North Asia owing to political unrest in Thailand during the year, but capacity figures from Flightglobal's Innovata Network Data service suggest that Europe was probably an even bigger drain on the bottom line during the year.[59]
2018 recovery plan
Thai's new management team has set itself the goal of returning to "sustainable profitability" by 2022 as well as joining the ranks of the world's top five airlines. The centerpiece of its turnaround plan is its proposed 100 billion baht purchase of 23 new aircraft.[52] THAI's chairman pointed to its aging fleet as being expensive to maintain. THAI's 89 aircraft have an average age of 9.3 years compared with competitor Singapore Airlines average age of 7.6 years. Thai's chairman said the company has not yet determined "...what aircraft and type we need to buy because we have yet to finalize financing."[52]
Thai's recovery plans include teaming up with state enterprises Airports of Thailand PCL (AOT) and Krung Thai Bank (KTB) to help drive the carrier to profitability. The team's "first task" is to deliver more tourists to 55 "second-tier" provinces. The Tourism Authority of Thailand (TAT) will assist the team by creating a new campaign, "More Local", to drive tourism to less visited corners of the nation. AOT, which operates Thailand's six international airports, will invest 220 billion baht in infrastructure to increase airport capacity from 2018's 80 million passengers to 185 million in ten years. KTB's contribution to the effort consists of creating new payment solutions for tourists and ramping up travel promotions.[60]
Management Issues
Political interference, corruption and abuse of authority have been persistent issues in Thai's management.[61] Speaking at the World Economic Forum on East Asia, former president Piyasvasti Amranand, who had been abruptly dismissed in May 2012, cited Thai's procurement of A340-500s (three of which had since been grounded) as examples of mismanagement influenced by corruption and political meddling, resulting in operational losses.[62]
At an extraordinary board meeting held on 27 March 2020, Chakkrit Parapuntakul, Second Vice Chairman, was appointed as acting president of Thai Airways effective 11 April 2020.[63]
2020 Debt Restructuring
The Thai government stepped in to provide THAI with a 50bn baht loan guarantee in April 2020 and reaffirmed the airline's status as a state enterprise.[64] The move was taken in the absence of a "get well" plan.[65][66] A week later, the bailout loan was withdrawn and the cabinet replaced it with a plan have Thai file with the Central Bankruptcy Court for debt restructuring.[67] As of March 2021, the airline is 410 billion baht in debt and 13,000 creditors.[7] Its main creditors are the state-owned Krungthai and Government Savings Banks. The 50bn baht loan it had sought from the government would have kept it afloat for only five months. An 80bn baht capital infusion would have been needed later.[68][69]
Thai Airways lost its state enterprise status on 22 May 2020 when the Finance Ministry sold off a 3.17% stake in Thai to the Vayupak 1 Fund, thus reducing its former majority shareholding to 47.86%.[23] Thai has appealed to the government for help to forestall the seizure of its aircraft by foreign creditors. The airline sought government help because it has contracts and legal obligations that can only be resolved by the state. These issues must be dealt with before Thai enters debt rehabilitation. Concurrently, investigators are looking into anomalies in Thai ticket sales in 2019. The Transport Ministry reported that Thai ticket sales and freight revenues totalled 140bn baht in 2019, yet Thai had 25.4m passengers at an average ticket price of 6,081 baht, a total of 154.5bn baht.[70] A senior prosecutor, Wanchai Roujanavong,[71] had earlier warned that, "...the proposed rehabilitation of Thai Airways International [is] the opening of a Pandora's Box, which will expose extensive corruption in the ailing national flag carrier which has hitherto been hidden from the public."[72]
On September 14th 2020, the Central Bankruptcy Court has given approval for THAI to enter rehabilitation.[73] THAI has submitted the rehabilitation plan on 2 March 2021.[2] The airline nominated the airline's independent director Piyasvasti Amranand and Chakkrit Parapuntakul, the company's second vice chairman as rehabilitation plan administrators, while the creditors will meet on 12 May 2021 to vote on the rehabilitation plan, and the court is expected to decide whether to endorse the plan between June and July 2021.[7]
Corruption
On 20 August 2020, then Deputy Transport Minister Thaworn Senniam announced some Thai Airways employees became unusually rich from the 2003-2004 10 Airbus A340's procurement deal and other mismanaged projects, according to a police-led investigation team set up by the Ministry of Transport. The team is forwarding its findings to the National Anti-Corruption Commission and has been informed by the Council of State that it must shut down due to a technicality.[74]
Rolls-Royce Engine Procurement
In January 2017, a four year investigation by the UK's Serious Fraud Office (SFO) determined that aircraft engine-maker Rolls-Royce had paid bribes to Thai Airways employees and government employees in Thailand to secure orders for the Rolls-Royce T800 engine for its Boeing 777-200s.[75] Rolls-Royce admitted to the charge and agreed to pay penalties.[76] The illicit payments of US$36.38M took place between 1991 and 2005. Bribes were paid in three tranches:[77]
- 1 June 1991 – 30 June 1992: Rolls-Royce paid US$18.8M
- 1 March 1992 – 31 March 1997: Rolls-Royce paid US$10.38M
- 1 April 2004 – 28 February 2005: Rolls-Royce paid US$7.2M
The government rejected calls for Prime Minister Prayut Chan-o-cha to use his Section 44[78] powers to cut through red tape in the investigation of the Rolls-Royce bribery scandal.[77] Response from the Thai government's National Anti-Corruption Commission to information provided by the SFO, is said to be "tepid" and "...could be more embarrassing than the scandal itself."[79]
On 28 August, Thaworn Senneam announced the findings of a House panel which found evidence of bribes of a minimum of 5%, or 2.6 billion baht, on contracts in payments to officials, politicians, and THAI executives. Thaworn alleged that Rolls-Royce paid 245 million baht in bribes through middlemen, and irregular expenses and overtime payments to staff and senior management, with excessive payments to executives costing.[80] On September 1, the Transport Ministry formally submitted the findings of the probe into alleged irregularities to the Finance Ministry, Prime Minister's Office, and National Anti Corruption Commission for further action.[81]
Destinos
As of December 2020, both Thai Airways International and Thai Smile have a combined of 94 destinations.
Alliances
Thai Airways is a member and one of the 5 founding members of Star Alliance which was founded on 14 May 1997. [82] As of February 2020 Thai Smile is a connecting member for the alliance.
Thai Airways codeshares with the following airlines:[83]
- Air Canada
- Air India
- Air New Zealand
- All Nippon Airways
- Asiana Airlines
- Austrian Airlines
- Bangkok Airways
- Brussels Airlines
- EgyptAir
- El Al[84]
- Emirates
- EVA Air
- Gulf Air
- Lao Airlines
- Lufthansa
- Malaysia Airlines
- Oman Air
- Pakistan International Airlines
- Royal Brunei Airlines
- Scandinavian Airlines
- Shenzhen Airlines
- Swiss International Air Lines
- TAP Air Portugal
- Thai Smile (Subsidiary)
- Turkish Airlines
Flota
Thai Airways operates a fleet of widebody aircraft from both Airbus and Boeing, totaling 36 aircraft as of May 2021.
Centros de mantenimiento de aeronaves
Thai maintains three maintenance centres, at U-Tapao International Airport, Don Mueang International Airport, and Suvarnabhumi Airport. The centers service aircraft belonging to other airlines in addition to Thai aircraft.
Thai Technical
Thai Technical is certified internationally by the Federal Aviation Administration, the Joint Aviation Authorities,[85] the European Aviation Safety Agency Part-145 Maintenance Organisation,[86] and the Japan Civil Aviation Bureau for facilities at Don Mueang International Airport and Suvarnabhumi Airport.[87] It has also received its Requalifier Identification Certificate from the United States Department of Transportation[88] for its operations at U-Tapao International Airport and Suvarnabhumi Airport.[89]
It is certified domestically by the Department of Civil Aviation (Thailand) for all three of its facilities in Thailand.[89]
On 27 February 1998, the Department received its ISO 9002 certification from Bureau Veritas Quality International,[90] with ISO 14001 certification granted by the same agency on 16 March 2001.[90]
Higiene
Thai initiated a program entitled "The Most Hygienic In-Cabin Environment Program" with an emphasis on air quality, surface cleanliness, and food safety. The program includes removal of all in-flight disposable materials after flights, sterilization and fumigation of all cabin equipment, and inspection of the air-circulation system. A special audit process is also carried out for the cleaning and sanitization of aircraft systems by a team of specialists. These measures are applied to the entire Thai fleet.[91]
Thai was the first airline to install hospital-grade air-filter True HEPA, capable of intercepting up to 99.99 per cent of dust particles and microorganisms on every flight.[91] The World Health Organization awarded the airline a plaque for the implementation of its in-cabin management system in 2004. It was the first award of its kind to be presented to a private organization.[92][93]
Servicios de cabina
Royal First Class (First Class)
Thai's Royal First Class seats, manufactured by B/E Aerospace, were introduced with the arrival of the Airbus A340-600. These seats were also available on selected Boeing 747-400 aircraft. A new version of Royal First Class seating in a suite or enclosure configuration is available on Thai's Airbus A380-800 aircraft and select Boeing 747-400 aircraft since the 2012 refurbishment.[94]
Royal Silk Class (Business Class)
Thai's Royal Silk Class seats have been installed on all Thai aircraft. The angled shell design seats have 150 to 160 cm (58 to 62 in) of pitch and a width of 51 to 55 cm (20 to 21.5 in). Prior to refurbishment, Royal Silk seats on Boeing 777-300ERs are sold as premium economy class seats on flights to Copenhagen, Oslo, Stockholm and Moscow. A new set of Royal Silk seats are available on THAI's Airbus A380-800s, Boeing 777-300ERs, Boeing 787-8s, and Airbus A350-900s. After the delivery of the new 787-9s to THAI, the Zodiac Cirrus or Reverse Herringbone seats are now available on board the new aircraft.[95]
Economy Class
Thai's Economy Class offers between 81 and 86 cm (32 and 34 in) seat pitch depending on the aircraft type. Personal screens with AVOD are present on the Airbus A330-300, Airbus A350-900, Airbus A380-800, Boeing 777-200ER/-300ER, Boeing 787-8/-9 aircraft.[95]
Royal Orchid Plus
Royal Orchid Plus is Thai's frequent flyer program. It has a membership of over two million people.[96] There are two types of miles which can be accrued with a Royal Orchid Plus account: Eligible Qualifying Miles (EQM) on flights of THAI and its subsidiaries and codeshare and Star Alliance partners[97] as well as Qualifying Miles (Q Miles) are the miles flown as well as the bonus miles earned from travel in particular classes of service on THAI and Star Alliance airlines. Royal Orchid Plus miles are earned based on the paid class of travel. There are four tiers in the Royal Orchid Plus program: Member, Silver, Gold and Platinum, depending on the Q Miles earned in one calendar year.
Patrocinio
Thai Airways signed a sponsorship agreement with English Football League (EFL). The new agreement will see Thai Airways have a digital and in-stadia presence at every one of the five EFL Finals that are held at Wembley Stadium throughout the 2017/18.[98] As of 2020, Thai has been given a year extension on the partnership. [99] Thai Airways also has signed a sponsorship agreement with Australian Rugby Team Melbourne Rebels [100] and the Australian A-League soccer club Western Sydney Wanderers [101]
Accidentes e incidentes
- 30 June 1967: Thai Airways International Flight 601, a Sud Aviation SE-210 Caravelle III (HS-TGI, Chiraprapa), crashed into harbour waters while on approach to Kai Tak Airport in a tropical rainstorm. 24 out of the 80 passengers and crew on board died.[citation needed]
- 9 July 1969: A Thai Airways International Sud Aviation Caravelle III (HS-TGK, Tepamart) landed with difficulty at Don Mueang International Airport during a thunderstorm; all 75 on board survived, but the aircraft was written off. The aircraft may have been caught by a downdraft.[102]
- 10 May 1973: A Thai Airways International Douglas DC-8-33 (HS-TGU, Srisubhan) overran the runway on landing at Tribhuvan International Airport in Kathmandu. All 100 passengers and 10 crew on board survived, but one person on the ground died.[103]
- 15 April 1985: A Thai Airways International Boeing 737-200 (HS-TBB) lost both engines during an approach to runway 27 at Phuket International Airport. The aircraft radioed ATC at 3,400 feet that they nearly hit a mountain. The plane eventually crashed into a mountain at 800 feet. All 11 passengers and crew on board died.[104]
- 26 October 1986: Thai Airways International Flight 620, an Airbus A300B4-600 (HS-TAE, Sukhothai) landed safely at Itami Airport, Japan after a grenade exploded on board at 33,000 feet (10,000 m) over Tosa Bay; all 239 passengers and crew on board survived. The aircraft was damaged by the explosion but was repaired and returned to service.[105]
- 10 November 1990: Thai Airways International Flight 306, an Airbus A300-600 flying from Yangon to Don Mueang International Airport was the target of an attempted hijacking by individuals demanding to be taken to Kolkata.[106]
- 31 July 1992: Thai Airways International Flight 311 from Bangkok, an Airbus A310-300 hit the side of a hill 37 kilometres (23 mi) north of Kathmandu while descending toward Tribhuvan International Airport. All 113 on board (99 passengers and 14 crew) died. The accident was caused by pilot error and loss of situation awareness in inclement weather.[107][108]
- 22 October 1994: A Thai Airways International Airbus A300B4-100 (HS-THO) was written off after it was struck by an out-of-control Thai Airways MD-11 (HS-TMD, Phra Nakhon) that was performing an engine run-up at Bangkok International Airport.[109]
- 11 December 1998: Thai Airways International Flight 261, an A310-200 (HS-TIA, Phitsanulok), bound for Surat Thani from Bangkok, crashed into a rice paddy about 3 km (2 mi) from Surat Thani airport during its third landing attempt in heavy rain; 101 of 146 on board died.[110]
- 3 March 2001: Thai Airways International Flight 114, a Boeing 737-400 (HS-TDC, Narathiwat), bound for Chiang Mai from Bangkok, was destroyed by an explosion of the center wing tank resulting from ignition of the flammable fuel-air mixture in the tank while the aircraft was parked at the gate in Bangkok. The source of the ignition energy for the explosion could not be determined with certainty, but the most likely source was an explosion originating at the center wing tank pump as a result of running the pump in the presence of metal shavings and a fuel-air mixture, although an assassination attempt was theorized. One crew member died.[111]
- 8 September 2013: Thai Airways International Flight 679, an Airbus A330-300, (HS-TEF, Song Dao), arriving from Guangzhou Baiyun International Airport (CAN) had a runway excursion from runway 19L while landing at Bangkok's Suvarnabhumi Airport (BKK), with extensive damage to the airplane and the runway. All passengers and crew were evacuated with no serious injuries.[112] Preliminary investigation determined the cause of the incident to be the right landing gear collapsing as a result of a damaged bogie.[112] In the aftermath of the accident, Thai Airways had the logos of the aircraft painted over in black, prompting widespread criticism of attempted cover-up. An airline official initially said that the practice was part of the "crisis communication rule" recommended by Star Alliance. This was denied by the group, and Thai Airways later clarified that the "de-identifying" of aircraft was its own practice and not Star Alliance policy.[113][114] The controversy prompted discussion over the appropriateness and effectiveness of the practice as a brand-protection policy.[115] The aircraft was damaged beyond repair and written off as a hull loss.[116] The air frame has since been converted to a roadside attraction called Airways Land, featuring a cafe and event space, on Mittraphap Road in Sida District, Nakhon Ratchasima Province.[117]
- 8 October 2018: Thai Airways International Flight 679, a Boeing 747-400 (HS-TGF, Sri Ubon) arriving from Guangzhou Baiyun International Airport (CAN), China, had a runway excursion from runway 19R while landing at Bangkok Suvarnabhumi Airport (BKK), with damage to the airplane. No injuries were reported.[118] As of January 2020, the aircraft is being repaired at U-Tapao International Airport.[119]
Ver también
- Nok Air
- Thai Smile
- Thai Tiger Airways
- Transport in Thailand
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enlaces externos
Media related to Thai Airways International at Wikimedia Commons